Shipping policy
Last updated: September 23, 2026
Your new routine shouldn't keep you waiting. Every US order of $75 or more ships free. Orders leave our fulfillment center within 1–2 business days, and we'll email you tracking as soon as your package is on its way.
Processing time
Orders placed Monday–Friday before 12 p.m. ET usually ship the same business day. Orders placed later, or on weekends and holidays, ship the next business day. During launches, sales and holidays, processing can take up to 3–5 business days. If that happens, we'll let you know on the site. Pre-order items ship on the date shown on the product page and may arrive separately from the rest of your order.
US shipping rates and delivery times
| Method | Cost | Estimated delivery after shipping |
|---|---|---|
| Standard | Free on orders $75+; $7.50 under $75 | 3–7 business days |
| Expedited (2-day) | $15 | 2 business days |
| Overnight | $25 | 1 business day |
Free shipping is based on your subtotal after discounts, before taxes and shipping. Expedited and Overnight are available within the contiguous US.
Where we ship
We ship to all 50 states, US territories, APO/FPO/DPO addresses and PO Boxes. Orders to Alaska, Hawaii, US territories, military addresses and PO Boxes ship by Standard. If an expedited upgrade is charged on one of these orders, we'll refund it.
International: For now, we ship within the US only. We hope to welcome more of you soon.
Order tracking
Your shipping confirmation email includes a tracking link. You can also follow your order anytime in your account. Tracking may take up to 24 hours to update after you receive that email.
Address accuracy
Please take a moment to double-check your shipping address at checkout. Once an order ships, we can't redirect it. If a package comes back to us because the address was incorrect or undeliverable, we'll refund your order minus the original shipping charge, or reship it once you confirm the address and cover shipping again.
Lost, stolen or delayed packages
If your tracking hasn't updated in 7 business days, or it shows delivered but you can't find your package, check with neighbors and your building's mail area first. Still missing after 48 hours? Email support@estherandruth.com within 30 days of the ship date. We'll work with the carrier to open a claim and send you a replacement or a refund.
Damaged in transit
If your order arrives damaged, we're sorry. Email support@estherandruth.com with your order number and a photo within 14 days of delivery, and we'll replace it free of charge.
Taxes and duties
Sales tax, where it applies, is calculated at checkout based on your shipping address.
Questions
We're here Monday–Friday, 9 a.m.–5 p.m. ET, at support@estherandruth.com.