Refund policy

Last updated: September 23, 2026

We made Esther & Ruth for the women living through this season, and we want every product to earn its place on your shelf. If something isn't right, send it back within 30 days of delivery for a full refund to your original payment method.

Return window and eligibility

Start your return within 30 days of the date your order was delivered.
For a refund, items should be unused and in their original packaging, with seals intact.
Have your order number handy. You'll find it in your confirmation email.
Tried it and it's not for you? That happens. For opened or gently used products, reach out within 30 days and we'll issue store credit, one time per customer. We can't resell opened products, but we don't want you left with something that doesn't suit you.

Final sale items

A few things can't be returned unless they arrive damaged, defective or incorrect:

Items marked "Final Sale" on the product page.
Gift cards.
Items purchased from another retailer. Please return those to the store where you bought them.

How to start a return

Sign in and open your order history, or email support@estherandruth.com with your order number.
We'll email you a prepaid return label.
Pack your items securely in any box and drop it off with the carrier shown on your label.

Return shipping cost

Returns for exchanges and store credit are free. For a refund to your original payment method, a $7.50 return label fee is deducted from your refund. Original shipping charges aren't refundable, unless the return is due to our mistake.

Refunds

Once your return arrives, we'll process it within 5 business days and send you a confirmation email. Your bank may take another 5–10 business days to post the credit. Items that come back used (outside an approved store-credit return), or damaged in transit because of poor packing, may be refused and sent back to you.

Exchanges

Want a different product or size? Ask for an exchange when you start your return, and we'll send your new item as soon as your return is scanned by the carrier. Exchanges depend on availability; if the item is sold out, we'll refund you instead.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, we're sorry. Email support@estherandruth.com within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, including shipping. You usually won't need to send anything back.

Gifts

Received Esther & Ruth as a gift? Email support@estherandruth.com with the purchaser's name or order number, and we'll issue store credit. The purchaser won't be notified.

Order changes and cancellations

Need to change or cancel an order? Email support@estherandruth.com within 1 hour of placing it. After that, your order may already be packed, but you can always return it once it arrives.

Questions

We're here Monday–Friday, 9 a.m.–5 p.m. ET, at support@estherandruth.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at join@estherandruth.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at join@estherandruth.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at join@estherandruth.com.